iMessage, FaceTime, Apple Pay stopped working

After using iMessage for years and Apple Pay for months, and after updating to iOS 13.x iMessage stopped working. I tried the self help steps of turning iMessage & FaceTime off and restarting and trying again. All this accomplished was deleting my credit cards from Wallet. I didn't try resetting network settings. I didn't want to lose my WiFi passwords. None of these steps allowed iMessage to activate or Wallet ADD to work.


I was escalated to two different AppleCare Senior Advisors. The first one had me install the Baseband logging profile on and reproduce. Then a week went by with no updates. Second advisor said the data from the first time wasn’t uploaded and had me do it again. He suggested that I reset all settings. I declined. He said he could do nothing more for me but would keep the case open in case Apple engineering addressed it. I retried the self help steps of turning off iMessage & FaceTime and restarting, with no luck. Then I noticed that iOS 13.3.1 was pending install. After the the iOS 13.3.1 update I signed in to iCloud via Wallet and Apple Pay began working. After that I discovered that both iMessage and FaceTime had activated. iMessage was working again.


The advisor was unable to explain why iMessage stopped working in the first place or which steps I or Apple took to get it working again.

Posted on Jan 29, 2020 2:17 PM

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Jan 29, 2020 8:04 PM in response to askbarnabas

As I mentioned in my OP, it was not necessary to reset the network settings. Also, resetting network settings would have erased all of my WiFi passwords. Surely anyone will agree that is inconvenient as there is no way I know of to back them up. No one at Apple has yet explained:

  • Why iMessage stopped working
  • Why signing out and back into iCloud failed to restore iMessage/FaceTime
  • Why after updating iOS, and signing into iCloud from Wallet iMessage/FaceTime began working again

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iMessage, FaceTime, Apple Pay stopped working

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