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Account recovery

we had an iPad mini fixed that was stepped on almost two years ago. Now we cannot reset the Apple ID password because it’s linked to a cell # and email we can’t remember. Apple said there is an account recovery option but I get as far as it asks for the linked cell #, which I don’t know. So what now?

iPad mini 4 Wi-Fi

Posted on Jan 29, 2020 9:13 PM

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Question marked as Top-ranking reply

Posted on Jan 30, 2020 6:31 AM

See the Apple Support article(s) below. The first part has some suggestions to try to fix your problem and the last part explains account recovery.


Apple ID - Recover your Apple ID with two-factor authentication account recovery

6 replies

Jan 29, 2020 11:14 PM in response to ThePaulWall

Follow these steps, to get your verification code:

...

Get a text or phone call

If you don’t have a trusted device handy, you can have a verification code sent to your trusted phone number as a text message or phone call.

  1. Click Didn't get a verification code on the sign in screen.
  2. Choose to have the code sent to your trusted phone number.
  3. You'll get a text message or phone call from Apple with your verification code.
  4. Enter the code on your other device to complete sign in.

...

copied from: Get a verification code and sign in with two-factor authentication - Apple Support

Account recovery

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