iPhone 5S Restore Screen

Question

iPhone 5S Restore Screen

So I got this iPhone 5S for free because they didn't know who to fix it as it has the connect to iTunes screen. I tried to restore the iPhone 5S to factory settings using my MacBook Pro on MacOS Catalina but it was stuck on the Apple Logo and the bar. Since after several hours of waiting, the iPhone 5S didn't seem to progress whatsoever, I pressed the power button, the volume and home button and it came back to the connect to iTunes screen. My main issue is the fact that the iPhone 5S can't upgrade to iOS 13 so I don't know if it has anything to do with iTunes and the fact that Apple killed iTunes in MacOS Catalina. Please help.

iPhone 5s

Posted on Jan 30, 2020 2:06 AM

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Answer 1

Teddy_B

Community Specialist

Feb 1, 2020 2:48 PM in response to JayTheAppleFanBoi

Hi Jay,

It sounds like you need help restoring your iPhone and I want to help.

While it's true that iTunes isn't on macOS Catalina, the functions of iTunes still exist.

Rather than restoring via iTunes, you'll restore in the Finder in macOS Catalina.

Follow these steps:

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Let me know if that helps.

Thanks for using the Apple Support Communities.

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Answer 2

i_rina

Community Specialist

Feb 2, 2020 8:46 AM in response to JayTheAppleFanBoi

Hi Jay,

Since the iPhone is continuing to fail a restore, you'll want to seek service on the device.

Contact Apple Support or the nearest Apple Store or Apple Authorized Service Provider:

Contact Apple for support and service - Apple Support

Apple - Find Locations - Location Selector

Good luck.

Thanks for using the Apple Support Communities.

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Answer 3

Feb 1, 2020 7:47 PM in response to Teddy_B

I used Finder and the same thing happened again. I tried using Windows with the iTunes app and it was still stuck on the Apple Logo and empty bar. I waited for about 12 hours and still no progression.

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iPhone 5S Restore Screen

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