When I try to take or make a call through headphones, I cannot hear the person on the other end of the line

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When I try to take or make a call through headphones, I cannot hear the person on the other end of the line

I have iPhone 8 with up to date operating system. When I use headphones to listen to music or radio everything is fine. BUT when I try to take a call or make a call through headphones, I cannot hear the person on the other end of the line. They can hear me fine. But I can't hear them at all. Ive checked the headphones and even changed them, but still no good. Neither pair Ive tried is an apple pair. Is it possible that iPhone will only do hands free calls with actual apple headphones ??

Anybody out there got a handle on this?

[Re-Titled by Moderator]

Posted on Jan 30, 2020 4:29 AM

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Answer 1

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cliff270 Author

Level 1

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Jan 30, 2020 7:10 AM in response to Kilgore-Trout

Thanks for your input, man. It turns out that the fault was in the adaptor I had bought online. It wasn't Apple. But once I replaced it with the authentic Apple adaptor, it worked fine. Thanks anyway.

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Answer 2

Jan 30, 2020 4:52 AM in response to cliff270

No, they do not necessarily have to be Apple, but it possible what you have isn’t compatible, or depending on the brand need a firmware update. Check with the headphone manufacturer

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Answer 3

Jan 30, 2020 7:11 AM in response to cliff270

Makes sense

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When I try to take or make a call through headphones, I cannot hear the person on the other end of the line

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