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one airpod is not charging

One of my airpod pro's is not charging, even though my case is fully charged. It is the right airpod.


Please advise!

Posted on Jan 30, 2020 5:56 AM

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Question marked as Top-ranking reply

Posted on Jan 30, 2020 8:07 AM

Get a bright light and inspect the well in the case; clean out any cruft with a cotton swab. And also check the AirPod stem. There are two contacts on the stem that must match with contacts in the well. If this doesn’t fix it contact Apple support—>Genius Bar Reservation and Apple Support Options - Apple

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Question marked as Top-ranking reply

Jan 30, 2020 8:07 AM in response to kfrauen

Get a bright light and inspect the well in the case; clean out any cruft with a cotton swab. And also check the AirPod stem. There are two contacts on the stem that must match with contacts in the well. If this doesn’t fix it contact Apple support—>Genius Bar Reservation and Apple Support Options - Apple

one airpod is not charging

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