Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: cambrita
cambrita Author
User level: Level 1
8 points

Unable to add cards to Apple Pay on iPhone 11.

My new iPhone 11 won't allow me to add any of my cards to Apple Pay. It's not an issue with the cards (which were both on Apple Pay on my previous device) - when I select "Add a Card" in wallet or in the settings, I get the loading circle and then nothing else.


I've tried hard resetting my phone, attempted using both wifi and cellular data, turned my passcode on and off, reset my network settings, and made sure my correct region is selected. Now I'm at a loss, and I really don't want to have to factory reset my phone!


Any ideas?

iPhone 11

Posted on Jan 30, 2020 7:38 AM

Reply
Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,877 points

Posted on Jan 30, 2020 8:57 AM

Skip the steps you already tried. if none of it works go to the link in step 7.


  1. Check your Apple ID region to make sure it is correct (https://appleid.apple.com/)
  2. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  3. A passcode is required to use the Wallet app. 
  4. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  5. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  6. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,877 points

Jan 30, 2020 8:57 AM in response to cambrita

Skip the steps you already tried. if none of it works go to the link in step 7.


  1. Check your Apple ID region to make sure it is correct (https://appleid.apple.com/)
  2. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  3. A passcode is required to use the Wallet app. 
  4. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  5. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  6. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  7. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support


Reply

Unable to add cards to Apple Pay on iPhone 11.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up