I was lucky enough to talk to a manager at Apple (no idea how this happened) on Monday. She reports directly to the engineers. Supposedly. We spent almost two hours troubleshooting, and in the end she took all my logs for the engineers.
She called me back today with the results: they say it's a hardware problem.
I don't believe them. My battery was working great until September of last year when 13 rolled out. The problem started immediately after that and hasn't improved. It's not hardware.
She said the engineers said it's something like the BMO or BMU with the battery ( I asked three times and still couldn't understand what she was saying, she didn't know what it was either). Not being an engineer I assume BM is Battery Management...something.
She said it was an older iPhone problem, which from the responses here and other boards, is clearly not the case.
Her solution: Battery replacement.
At my cost.
$49.95.
Again.
For the second time.
This would be the third battery I've had in this phone. Yet Apple doesn't have a battery problem. Never has.
I'm not going to spend $49.94 on a phone that's worth $80, especially when I'm getting a 5g phone this year. It's not that I can't afford it, it's the principle. They're not getting any more of my money.
Don't bother calling Apple about this. They will not help. They don't care.
We are just supposed to deal with it.
Apple just lost a customer. I suspect they will lose many more because of this.