hello guys! I have the latest version of the iOS (10.15.3) and also latest of Keynote. I have been having this problem with all the Catalina versions so far.
When I try to preview my presentation on the PLAY button the app crashes.
Also when IO wanna export a pdf of the presentation, it doesn't work.
MacBook Pro 15”, macOS 10.15
Hello babi0101,
Thank you for using Apple Support Communities! I understand that keynote crashes when playing a presentation. You've come to the right place for help.
To help further isolate potential causes for this behavior, I suggest seeing if this continues to be an issue when you restart your Mac in safe mode:
Use safe mode to isolate issues with your Mac
If you're able to play the presentation without issue, the next step would be to rule out incompatible login items:
If your Mac has a blue screen or other startup problems
Specifically, check out the section labeled “Test your login items”
Also, testing in another user account can help determine if this may be user or account related settings causing this issue. Here's how you can create a new user for testing:
How to test an issue in another user account on your Mac
Keep us posted with the results.
Best Regards.
Hello babi0101,
Thank you for using Apple Support Communities! I understand that keynote crashes when playing a presentation. You've come to the right place for help.
To help further isolate potential causes for this behavior, I suggest seeing if this continues to be an issue when you restart your Mac in safe mode:
Use safe mode to isolate issues with your Mac
If you're able to play the presentation without issue, the next step would be to rule out incompatible login items:
If your Mac has a blue screen or other startup problems
Specifically, check out the section labeled “Test your login items”
Also, testing in another user account can help determine if this may be user or account related settings causing this issue. Here's how you can create a new user for testing:
How to test an issue in another user account on your Mac
Keep us posted with the results.
Best Regards.
I restarted once more with the safe mode and now is back working. Thanks!
babi0101,
Thanks for getting back to us. If Keynote is working without issue in safe mode, the next step would be to rule out incompatible login items. This article shows how to do this process:
If your Mac has a blue screen or other startup problems
Specifically, check out the section labeled “Test your login items”
Have a great day.
Hi I-Irina
I tried the safe mode and the keynote works there. But once I got back to the normal view it was still crashing. They I did the process again, and now it seems to be working!
I hope it'll keep it that way : )
Thanks a lot
UPDATE : I just re-started my computer, and the problem is back 😔
preview and pdf problems
