Restore default audio settings
my iPhone playback sound is off and the enteral headphones on . I hear fine during Phone calls but no sound when watching videos.
iPhone 6s Plus, iOS 13
User profile for user:
jeremy_v
User level:
Community Specialist
Hey there Twinmike79,
Thank you for posting in the Apple Support Communities. I understand you are unable to hear audio when watching video via your iPhone.
I recommend following these steps:
“Adjust the volume on iPhone
When you’re on the phone or listening to songs, movies, or other media, the buttons on the side of iPhone adjust the audio volume. Otherwise, the buttons control the volume for the ringer, alerts, and other sound effects. You can also use Siri to turn the volume up or down.
Adjust the volume in Control Center
When iPhone is locked or when you’re using an app, you can adjust the volume in Control Center.
Open Control Center, then drag the volume slider.”
I’d also check Settings > Music > Volume Limit, to ensure the slider has not been moved all the way down.
You’ll find these and other helpful steps in the resource below.
Have a good one!