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User profile for user: vicvinegar11
vicvinegar11 Author
User level: Level 1
6 points

Macbook Pro 2017 Won't Charge

I have a 2017 Macbook Pro running MacOS 10.15.2. The battery sign shows the lightning bolt symbol when I plug in my charger, but when I hover my mouse over the battery sign, it says that "Battery Is Not Charging".


I've done several SMC resets already and I've purchased a new charger block and cable, but nothing is working. Occasionally, my Macbook will say that it's charging for a few minutes, but then toggle back to "Battery Is Not Charging". My Macbook only charges to 100% when I leave it connected to my charger overnight, but the battery drains when I'm charging it and using it at the same time. Is there a problem with my battery and if so, do I need a battery replacement? How can I fix this?

MacBook Pro 13", macOS 10.15

Posted on Jan 31, 2020 7:22 PM

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User profile for user: HWTech
HWTech
User level: Level 9
61,268 points

Posted on Jan 31, 2020 7:45 PM

See if your laptop qualifies for this free Apple battery repair program:

https://support.apple.com/13inch-macbookpro-battery-replacement


FYI, here is the current list of the publicly acknowledged free repair programs for various Apple products (some have multiple repair programs):

https://support.apple.com/exchange_repair


Regardless you should take the laptop, charger, and cables to an Apple Store or an Apple Authorized Service Provider to be examined.

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User profile for user: HWTech
HWTech
User level: Level 9
61,268 points

Jan 31, 2020 7:45 PM in response to vicvinegar11

See if your laptop qualifies for this free Apple battery repair program:

https://support.apple.com/13inch-macbookpro-battery-replacement


FYI, here is the current list of the publicly acknowledged free repair programs for various Apple products (some have multiple repair programs):

https://support.apple.com/exchange_repair


Regardless you should take the laptop, charger, and cables to an Apple Store or an Apple Authorized Service Provider to be examined.

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Macbook Pro 2017 Won't Charge

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