TimeMachine cannot backup

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Level 1

9 points

TimeMachine cannot backup

I have been backing up, using TimeMachine, to a Synology NAS box since purchasing my Macbook Pro in mid 2015. Recently, I have been receiving the message that TM needs to complete a first backup (even though it's been backing up for years). When trying to back up I then receive the error Time Machine could not delete the backup disk image “/Volumes/com.apple.TimeMachine.TimeMachine-XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX/XXXXXX MacBook Pro.sparsebundle”.

After some trouble I then deleted the sparsbundle and started again. It backed up once and then the whole thing started again with it also saying there are no backups.

Posted on Feb 1, 2020 12:50 AM

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Answer 1

CarlAVII

Community Specialist

Feb 3, 2020 7:10 PM in response to HWB599

Hello, HWB559!

Thank you for using the Apple Support Communities! I understand you are having issues with your Time Machine. I am here to help.

I have a great resource here you can use if you need to do any Time Machine troubleshooting on Mac.

If the issue persists go ahead and Contact Apple Support.

I hope this helps and you have a great night.

Cheers!

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Answer 2

HWB599 Author

Level 1

9 points

Feb 4, 2020 1:37 AM in response to CarlAVII

How do I unclick the helpful button. This reply was not helpful in any way. My question was clearly not read properly and a generic 'I can get rid of this one and meet my quota' answer was given

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Answer 3

HWB599 Author

Level 1

9 points

Feb 4, 2020 1:39 AM in response to CarlAVII

I've tried Apple support. Also useless. I typed my question in and it just said we can't help you come back later.

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TimeMachine cannot backup

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