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TE1 Author

Level 1

5 points

Earphones do not work for call

I have recently acquired a refurbished iphone X 256Gb running IOS 13.3.1. It is great apart from one problem. As it does not have an earphone jack I purchased an adaptor. This works great for playing music etc, but when I receive or make a call, it does not come through the earphones, but stays with the phone.

I have tried several different earphones and adaptors - same result. I have tried taking it out of the case, but do difference. I tried a settings reset, but no difference.

The phone is still under the refurbisher's warranty. Is it faulty, or is this a setting? Any help gratefully appreciated.

iPhone X, iOS 13

Posted on Feb 1, 2020 8:01 AM

Top-ranking reply

MrBill3

Level 10

103,996 points

Posted on Feb 1, 2020 1:56 PM

Hello,

Many adapters a problematic and don't work very well. Is the adapter MFi certified?

Identify counterfeit or uncertified Lightning connector accessories

Good luck.

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Earphones do not work for call

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