You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMac had issue installing an update (10.15.1 to 10.15.3) and now shuts down midway during boot up?

Hey there,


So I decided to update my system to 10.15.3 a short time ago, and there was an issue when installing. The screen where it pops up “there was an problem installing macOS etc..” so I tried restart - same story, wouldn’t install.

This time I decided to hover to the tool bar on top and select start up disk - I just chose my current one so I could get back into my computer. Now, it will get to 70% of the booting screen and shut down.

Any ideas on how to fix this? Fairly worried as I have files I was working on today that I of course did not back up.

iMac 21.5" 4K, macOS 10.15

Posted on Feb 1, 2020 7:33 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 1, 2020 7:42 PM

Repair the Drive for El Capitan or Later


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility and press the Continue button.
  3. Then select the indented (usually, Macintosh HD) volume entry from the side list. 
  4. Click on the First Aid button in the toolbar and wait for the Done button to activate. Click on it, then quit Disk Utility.
  5. Select Restart from the Apple menu.


Now, Download and Install the macOS Catalina 10.15.3 Combo Update. See if this helps.


Similar questions

3 replies
Question marked as Top-ranking reply

Feb 1, 2020 7:42 PM in response to Fairly-Tired

Repair the Drive for El Capitan or Later


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility and press the Continue button.
  3. Then select the indented (usually, Macintosh HD) volume entry from the side list. 
  4. Click on the First Aid button in the toolbar and wait for the Done button to activate. Click on it, then quit Disk Utility.
  5. Select Restart from the Apple menu.


Now, Download and Install the macOS Catalina 10.15.3 Combo Update. See if this helps.


Feb 2, 2020 9:39 AM in response to Fairly-Tired

OK. You are going to have to erase the drive and install macOS.


Install El Capitan or Later from Scratch


If possible, back up your files.


  1. Restart the computer. Immediately, at or before the chime, hold down the Command and R keys until the Apple logo and progress bar appear. Wait until the Utility Menu appears.
  2. Select Disk Utility from the Utility Menu and click on the Continue button.
  3. When Disk Utility loads select the target drive (out-dented entry w/type and size info) from the Device list.
  4. Click on the Erase button in Disk Utility's toolbar. A panel will drop down.
  5. Set the partition scheme to GUID.
  6. Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
  7. Click on the Apply button, then wait for the Done button to activate and click on it.
  8. Quit Disk Utility and return to the Utility Menu.
  9. Select Install OS X and click on the Continue button.


iMac had issue installing an update (10.15.1 to 10.15.3) and now shuts down midway during boot up?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.