What do you do when you can’t report an unfamiliar amount when it does not show up in the list of purchases?

I was charged $69.99 and can’t find where this is coming from. No subscriptions. Not sharing with family. I looked in my history of purchases. This amount doesn’t show up at all. How can I get refunded? Go to my bank and report as fraud??

iPhone XS Max, iOS 13

Posted on Feb 2, 2020 10:24 AM

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Question marked as Top-ranking reply

Posted on Feb 2, 2020 10:28 AM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

1 reply
Question marked as Top-ranking reply

Feb 2, 2020 10:28 AM in response to Upset_69

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

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What do you do when you can’t report an unfamiliar amount when it does not show up in the list of purchases?

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