An unknown error occurred

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Level 1

8 points

An unknown error occurred

My iPad was switched off for few months and I turned it on few weeks ago. It showed that it need an update so I tried to do that but in the middle of it I got an information that an unknown error occurred and that I need to log in to apple I'd, when I logged in it says that I have a wrong password (it was a good password), I reset my apple id password on my laptop and waited 2 weeks for my account reset. I changed a password, login on computer as usual and when I try to log in on my iPad I got a message 'an unknown error occurred', so I tried to reset the whole iPad but I can't because i need to log in to apple Id first and ipad would not let me do it. What can i do?

Posted on Feb 3, 2020 2:26 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,549 points

Feb 3, 2020 11:18 AM in response to patrycja22

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to iCloud.com/Find My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless.

Activation Lock - Turn off Find My iPhone

If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.

Genius Bar Reservation US

or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat

Apple Support using Twitter

Or fill out and submit this form.

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