TV App says I have no Movies or TV Shows

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Level 1

9 points

TV App says I have no Movies or TV Shows

Whenever I open the TV App on my iPad and go to Library, it says I have no TV Shows or Movies, which is frustratingly false. I have plenty, the app just isn't letting me access them. I've updated to the most recent iOS, restarted the iPad, signed out and back in to my account and it still isn't letting me watch my own purchased media.

Does anyone have a suggestion, or does Apple have a reason why I can't watch the content I've purchased? Thank you.

iPad Pro 10.5-inch, Wi-Fi

Posted on Feb 3, 2020 10:12 AM

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Answer 1

Urquhart1244

Level 10

146,136 points

Feb 3, 2020 12:57 PM in response to CorrickII

Are these purchases from the iTunes Store? Purchases from other content providers wouldn’t be accessible through the Apple TV app.

Are these iTunes Store purchases bought using the same Apple ID account as registered with the iPad? Purchases are account-specific and can’t be accessed through a different account.

Is your Apple ID still for the same country or region as when the purchases were made? Digital content is not internationally accessible.

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Answer 2

Vancouver22

Level 8

37,526 points

Feb 3, 2020 8:36 PM in response to CorrickII

troubleshoot your network

reboot your wifi modem and reset network settings: in settings- general- reset- reset network settings. Sometimes everything else is connected while one app or device just won’t

try signing out of your Apple ID then sign back in (top right profile icon)
you can also try deleting the app and reinstalling from the App Store

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Answer 3

CorrickII Author

Level 1

9 points

Feb 4, 2020 10:10 AM in response to Vancouver22

I tried rebooting everything and signing back in, now I’ll try reinstalling the app.

There was slight progress though. The screen changed from the “no media” message to an infinite “loading” wheel (but never actually loading anything).

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Answer 4

CorrickII Author

Level 1

9 points

Feb 3, 2020 3:08 PM in response to Urquhart1244

All purchased through the App store, all purchased with the same account, and I am still in the same country. The TV App was working recently and today it just says I have no media. It's acting like it isn't connected to wifi but the iPad is connected and receiving data.

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TV App says I have no Movies or TV Shows

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