"invalid serial number" message

Question

Level 1

6 points

"invalid serial number" message

I get "invalid serial number" when trying to start getting help from Apple Support. I can't get support unless the serial number is accepted. It is definitely the correct serial number

MacBook Air 11", macOS 10.14

Posted on Feb 3, 2020 7:42 PM

Reply

Answer 1

BDAqua

Level 10

250,253 points

Feb 4, 2020 3:58 PM in response to ursala163

Hi Ursala,

I think you'll have to call Apple.

Reply

Answer 2

HWTech

Level 9

68,708 points

Feb 4, 2020 8:41 PM in response to ursala163

Try copy & pasting the serial number from "About this Mac" found by clicking the Apple menu. You may be mixing up zeroes and "ohs", "B" and "8", "S" and "5", etc.

Reply

Answer 3

BDAqua

Level 10

250,253 points

Feb 5, 2020 2:26 PM in response to HWTech

Good idea. :)

Reply

"invalid serial number" message

Similar questions