IOS 13.3 cannot connect to app store

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Level 1

5 points

IOS 13.3 cannot connect to app store

Since IOS 13 on my iPad Pro 9.7" I am having trouble with the reliability of Dropbox and the App Store. Symptoms include:

tapping to load Dropbox results in a white screen for ever until I press the home button or kill dropbox
tapping the iTunes & App Stsore option in Settings hangs, after about 1-2 minutes the Settings app closes
tapping the app store icon to load it and re-install dropbox, it says "cannot connect to app store"

Restarting the iPad does not resolve the problem.

Resetting the iPad does resolve the problem for a few days. After a few days all symptoms return.

Any suggestions?

Regards,

Roger.

iPad Pro, iOS 13

Posted on Feb 4, 2020 5:36 AM

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Answer 1

rogerg_au Author

Level 1

5 points

Feb 5, 2020 4:24 AM in response to QuickPost

I didn't realise there was a 13.3.1. I've updated and will see in a week how it goes.

In the meantime I found another way to temporarily resolve the problem is sign out of my iCloud account in settings then sign in again. Still frustrating to have to do regularly.

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Answer 2

QuickPost

Level 10

103,305 points

Feb 4, 2020 12:59 PM in response to rogerg_au

Hello,

Try updating to iPadOS 13.3.1 to see if it resolves your problem.

Settings > General > Software Update

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IOS 13.3 cannot connect to app store

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