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My uncle passed away and I want setup his iPad for use.

My uncle passed away and I want setup his iPad for use.

But I don't know his apple ID


[Re-Titled by Moderator]

Posted on Feb 5, 2020 1:16 AM

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5 replies

Feb 5, 2020 1:31 AM in response to Yunggest

Without the AppleID and associated password, you’ll not be able to disable the [default] Activation Lock. With a copy of the original purchase receipt (showing the device serial number) and the Death Certificate, if you visit your local Apple Store, they may be able to reset/wipe the device and remove the Activation Lock.


If the Activation Lock is active, the device is useless to you and anyone else.


This help article might answer some additional questions for you:

https://www.apple.com/ca/legal/internet-services/icloud/en/terms.html



Feb 5, 2020 1:37 AM in response to LotusPilot

There is a lot more involved things to do to gain access to a family member’s iOS device, now.

You need a whole more stuff to gain access/permission to a deceased family member’s Apple ID and password to reset a deceased family member’s iOS device, now.

It is not just a matter of getting a copy of the death certificate and iOS device receipt and serial number, any longer.

Apple changed all of that this past September 2019.

Feb 5, 2020 1:56 AM in response to MichelPM

You are quite correct in context of obtaining access to the account of a deceased family member - as data protection legislation (such GDPR etc.) protects the data post mortem.


I believe the OP was asking how to reset the iPad as a new device - for reuse - therefore not seeking access to prior data or accounts. As such, assuming this correct interpretation of the question, advice given is believed to be accurate; in such circumstances, as stated, Apple may (or may not) offer assistance.

My uncle passed away and I want setup his iPad for use.

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