Scrabble EA

I have exactly the same problem. But it is happening only on my i-phone and not on my Kindle Fire which successfully updated the dictionary. I have plenty of storage space so that's not the issue. I restarted Scrabble, restarted the phone, and tried it on Wi-Fi and on 4G. Nothing has worked so far.

Additional Information:

i-phone 7 with the latest version of IOS (13.3.1)

10.5 GB free storage space.

I play through Facebook

Free version of EA Scrabble version 5.35.0.903

Wi-Fi connection for Scrabble enabled.

Background refresh for Scrabble disabled.

Unfortunately EA support is as useless as tap shoes on a hummingbird.

I did make one more observation that may be useful. The dictionary does appear to be downloading in spite of the error message that says that the download is failing. It's the actual installation that appears to be failing. I suspect that security on the i-phone is not allowing the installation to complete. I looked through the settings for the Scrabble app and found nothing related to security and I can't remember seeing an option to adjust the security level of the phone. I'm not sure if this is helpful.

A bit more information.

The issue appears to be with the Safari browser security settings. You can't log onto Facebook with Safari but you can using Chrome from the same i-Phone. Scrabble attempts to log on with the default browser which is Safari and that's why the login fails.

In the security settings for Safari, an option enabled by default is to block all cookies. I allowed cookies which enabled me to also allow cross site tracking. Changing those two settings seemed to allow the process to get further along but I was still not able to successfully log into Scrabble from my i-Phone.

I also have exactly the same problem. But it is happening only on my i-phone and not on my Kindle Fire which successfully updated the dictionary. I have plenty of storage space so that's not the issue. I restarted Scrabble, restarted the phone, and tried it on Wi-Fi and on 4G. Nothing has worked so far.

Thanks!

You’ll have to talk to the developer.

As I previously said, you’ll have to talk to the developer.

Please fix the error message about updating dictionary. Cannot update or get rid of it. I have the ad free app and play on my iPad. Any suggestions?

This sucks...not only that, I stopped receiving push notifications and have been forfeited three times... I thought the new IOS updates were supposed to solve problems- not create new ones