You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lost IPhone

I forgot my password and I didn’t know what to do. I have an IPhone 6 and it’s locked. I was hoping to get my photos using iTunes or in anyways but I didn’t plug my iPhone to my computer and it won’t recognize my phone because I didn’t trust my computer. How can I get my photos back?

Posted on Feb 5, 2020 6:48 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 5, 2020 7:02 AM

If you were using iCloud Photos, your photos and videos should be on iCloud (you can check it opening icloud.com on a computer and entering with your Apple ID credentials).

Shouldn't be this case, you should have a recent backup of those photos and retrieve them from that backup.

If you don't have a backup, those photos (and all your data) are lost, because you need to erase your iphone to remove the forgotten passcode, as per these instructions:--> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Regards

Giulio

4 replies
Question marked as Top-ranking reply

Feb 5, 2020 7:02 AM in response to Uglyduckling9

If you were using iCloud Photos, your photos and videos should be on iCloud (you can check it opening icloud.com on a computer and entering with your Apple ID credentials).

Shouldn't be this case, you should have a recent backup of those photos and retrieve them from that backup.

If you don't have a backup, those photos (and all your data) are lost, because you need to erase your iphone to remove the forgotten passcode, as per these instructions:--> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

Regards

Giulio

Lost IPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.