Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone show apple logo

I try to many time update and restore by iTunes but but error conning unknown 66

iPhone 6s, iOS 13

Posted on Feb 5, 2020 11:57 PM

Reply
Question marked as Best reply

Posted on Feb 8, 2020 12:19 AM

Have any parts been replaced on the phone by non Apple Service Providers?

If you tried all those things, without getting a different result, contact Apple, to get it checked.

...

If you see one of the errors below, you might have a hardware issue:

  • 1, 3, 10, 11, 12, 13, 14, 16
  • 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
  • 1002, 1004, 1011, 1012, 1014, 1667, 1669

Here's what to check. Try again after each step:

  1. If iTunes is already open, quit and reopen it.
  2. Check your third-party security software.
  3. Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your device.
  4. Check for outdated or modified software

If you still see the error, contact Apple Support.

...

copied from: Get help with iOS update and restore errors - Apple Support

6 replies
Question marked as Best reply

Feb 8, 2020 12:19 AM in response to vikash1980

Have any parts been replaced on the phone by non Apple Service Providers?

If you tried all those things, without getting a different result, contact Apple, to get it checked.

...

If you see one of the errors below, you might have a hardware issue:

  • 1, 3, 10, 11, 12, 13, 14, 16
  • 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 56
  • 1002, 1004, 1011, 1012, 1014, 1667, 1669

Here's what to check. Try again after each step:

  1. If iTunes is already open, quit and reopen it.
  2. Check your third-party security software.
  3. Make sure that your USB cable, computer, and network are reliable. Then try twice more to restore your device.
  4. Check for outdated or modified software

If you still see the error, contact Apple Support.

...

copied from: Get help with iOS update and restore errors - Apple Support

iPhone show apple logo

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.