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Level 1

4 points

ipad not turning off

How do you get an ipad to turn off? The screen is stuck on a menu screen and holding the on/off button at top right corner is not working.

iPad 2, iOS 9

Posted on Feb 6, 2020 10:25 AM

Top-ranking reply

Level 10

103,377 points

Posted on Feb 6, 2020 10:29 AM

Hello,

Please refer to the following Apple Support document.

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