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User profile for user: browndirt3
browndirt3 Author
User level: Level 1
5 points

Password Box Not Showing On Login Screen

I recently did the latest update to my MacBook. I notice my scroll bar did not work properly but I was able to scroll with two fingers. I called into Apple Care for help and the tech had me to create a test user. When we rebooted the system to login as the test user there was no password box to login the password. So now I’m stuck out of my computer when the only initial problem was the scroll bar. Has anyone experienced this problem with not having the password box available upon sign in?

MacBook Air 13", macOS 10.15

Posted on Feb 7, 2020 9:55 AM

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User profile for user: Old Toad
Old Toad
User level: Level 10
210,467 points

Posted on Feb 7, 2020 10:43 AM

Try booting into the Recovery volume (boot with the Command + R keys held down), launch Disk Utility and repair the disk. Reboot normally and see if there's any change.


If not, boot again into the Recovery volume and reinstall the system and see if that fixes the problem.


Lastly, if you've got a current backup of your drive, either Time Machine or a clone, boot into the Recovery volume again, launch Disk Utility, erase the drive and reistall the system.



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User profile for user: Old Toad
Old Toad
User level: Level 10
210,467 points

Feb 7, 2020 10:43 AM in response to browndirt3

Try booting into the Recovery volume (boot with the Command + R keys held down), launch Disk Utility and repair the disk. Reboot normally and see if there's any change.


If not, boot again into the Recovery volume and reinstall the system and see if that fixes the problem.


Lastly, if you've got a current backup of your drive, either Time Machine or a clone, boot into the Recovery volume again, launch Disk Utility, erase the drive and reistall the system.



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Password Box Not Showing On Login Screen

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