Toy Story 4

This plays fine on my Mac but when I try to airplay it to the TV it’s choppy and no sound.

Apple TV 4K, tvOS 12

Posted on Feb 8, 2020 9:24 AM

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Question marked as Top-ranking reply

Posted on Feb 11, 2020 6:37 AM

Greetings Budnaitis,


Thanks for visiting the Apple Support Communities! I understand you hear no audio and the video appears choppy when using AirPlay to stream a movie from your Mac to your TV.


Check out the steps listed within the following support article: If AirPlay or screen mirroring isn’t working on your device - Apple Support


Specifically, make sure to review the following sections:


"If you see video but don't hear audio

If you don't hear audio when streaming video from your iOS device or Mac to your Apple TV, make sure that the volume is turned up and not muted on both your iOS device and your television or receiver. 

If you're streaming video from an iPhone or iPad, check the Ring/Silent switch. If it's set to silent, you'll see an orange line. Toggle the switch to turn on the ringer.


If your content gets interrupted or your network lags

If you have a weak Wi-Fi signal or interference from a nearby device, like a microwave or baby monitor, try the following:

Your AirPlay connection might get interrupted when you lock your device, put it to sleep, or switch to a different app. 

If you still can’t use AirPlay after trying these steps, contact Apple Support."


Cheers.

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1 reply
Question marked as Top-ranking reply

Feb 11, 2020 6:37 AM in response to Budnaitis

Greetings Budnaitis,


Thanks for visiting the Apple Support Communities! I understand you hear no audio and the video appears choppy when using AirPlay to stream a movie from your Mac to your TV.


Check out the steps listed within the following support article: If AirPlay or screen mirroring isn’t working on your device - Apple Support


Specifically, make sure to review the following sections:


"If you see video but don't hear audio

If you don't hear audio when streaming video from your iOS device or Mac to your Apple TV, make sure that the volume is turned up and not muted on both your iOS device and your television or receiver. 

If you're streaming video from an iPhone or iPad, check the Ring/Silent switch. If it's set to silent, you'll see an orange line. Toggle the switch to turn on the ringer.


If your content gets interrupted or your network lags

If you have a weak Wi-Fi signal or interference from a nearby device, like a microwave or baby monitor, try the following:

Your AirPlay connection might get interrupted when you lock your device, put it to sleep, or switch to a different app. 

If you still can’t use AirPlay after trying these steps, contact Apple Support."


Cheers.

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Toy Story 4

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