iPhone won’t load internet pages after a while over WiFi

Question

Level 1

8 points

iPhone won’t load internet pages after a while over WiFi

Since September I’ve been having this problem with all my apple devices (iPhone SE, iPad 6, iPhone 6s) but mainly on my iPhone 6s; when I’m connected to WiFi after a while it will stop loading pages.

What I know:

This only happens when I’m connected to my home’s WiFi (everywhere else is fine)
restoring doesn’t fix the problem
when the pages stop loading doing a Speedtest will give normal speed readings
every other non apple device (PC, TV etc) works just fine.
contacting my internet provider to see if there was any problem on their side didn’t change the situation.
this happens in every app
when this happens disconnecting and reconnecting fixes the problem for a couple of minutes (sometimes less).

I’ve tried restoring my iPhone and the router, changing DNS, separating SSID for 5Ghz and 2,4Ghz, but nothing has worked so far for more than 10 minutes. If anyone has any ideas on how to fix it please let me know. Thanks in advance

iPhone 6s

Posted on Feb 8, 2020 11:49 AM

Reply

Answer 1

ChrisJ4203

Level 10

236,303 points

Feb 8, 2020 12:00 PM in response to uugui

Given the age of the iPhone and the things you have tried for troubleshooting, I would have thought it would be an issue with the phone. However, you say that it works fine everywhere but on your home network. Is this router separate from the modem for your ISP, or are they combined? See this for information on suggested settings for wi-fi for Apple products. Recommended settings for Wi-Fi routers and access points - Apple Support

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Answer 2

ProustGiulio

Level 10

209,838 points

Feb 8, 2020 12:34 PM in response to uugui

If your ISP is saying that evreything is okay on their side (check and re-check), I would try and contact your modem-router manufacturer's support team, asking them if there is a new firmware you need to download, or a particular setting that could be involved.

If nothing changes, a would try also to "restore to factory settings" your modem router. If that doesn't help, perhaps that device (wifi section) could have a hardware glitch.

Regards and best of luck.

Giulio

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Answer 3

ProustGiulio

Level 10

209,838 points

Feb 8, 2020 12:20 PM in response to uugui

In you point #1, you said: " This only happens when I’m connected to my home’s WiFi (everywhere else is fine)".

I don't see how your iphones could be causing this problem.

As correctly suggested by ChrisJ4203, I would inspect more deeply your modem-router settings.

Regards

Giulio

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Answer 4

ChrisJ4203

Level 10

236,303 points

Feb 8, 2020 12:28 PM in response to uugui

Did you verify settings as shown in the link I provided? Your iOS devices should support 5Ghz wi-fi, what about the other devices in your home? Are there any devices that may be conflicting, or trying to use the same channel?

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