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Jerseylynn Author

Level 1

8 points

Apple refund

I need help Apple charged me 95.00 for an app that was downloaded by mistake I have been trying to get a refund and I haven’t gotten any answers I need help

thanks

linda

iPhone 7 Plus, iOS 13

Posted on Feb 8, 2020 6:34 PM

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8 replies

Level 10

103,877 points

Feb 9, 2020 5:45 AM in response to Jerseylynn

Go here - View, change, or cancel your subscriptions - Apple Support

and here - Subscriptions and Billing - Official Apple Support

contact the app developer too.

If you paid with Apple Pay

If you see a transaction you do not recognize or have an issue with a transaction open Wallet>tap on the card used>tap on the transaction (photo 1)>tap on the amount (photo 2)>look for a report an issue link. (photo 3)

photo 1 - select the transaction

photo 2 - click the amount

photo 3 - click the link

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Level 10

103,877 points

Feb 8, 2020 6:43 PM in response to Jerseylynn

Did you already go here - iTunes - Official Apple Support

and here - https://support.apple.com/en-us/HT204084

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Jerseylynn Author

Level 1

8 points

Feb 8, 2020 7:02 PM in response to askbarnabas

I don’t understand I tried to go there and nothing comes up

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Jerseylynn Author

Level 1

8 points

Feb 8, 2020 7:03 PM in response to askbarnabas

Yes I went to that site 5 times and went to report and said I want a refund

this has been a week

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Level 10

103,877 points

Feb 8, 2020 7:43 PM in response to Jerseylynn

If they have not rejected it then it is being determined probably. You may just have to wait longer.

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Jerseylynn Author

Level 1

8 points

Feb 9, 2020 5:28 AM in response to askbarnabas

Hello

so I went into setting subscription to cancel and there is no button to cancel only renew how do I cancel this

thank you

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Jerseylynn Author

Level 1

8 points

Feb 9, 2020 5:50 AM in response to askbarnabas

This is where I am going

i click on the subscription all that’s there is to renew

there is no button to cancel

dies this mean it is cancelled

thus is terrible all I want is my 95.00 dollars back

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Level 10

103,877 points

Feb 9, 2020 5:57 AM in response to Jerseylynn

Go here and see if there is a live chat or phone number available - https://getsupport.apple.com/

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