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FaceTime & iMessage mobile number not updating

At the end of last year I was in Finland. I purchased a temporary SIM card, inserted it into my iPhone and when asked if I want to use the new number for FaceTime/iMessage I said yes. I thought this would simply add the number to my existing AppleID contact options. The number worked fine with FaceTime & iMessage while in Finland.


I have now been back home for about 2 months with my original SIM card in my phone, however FaceTime & iMessage still have the Finnish number saved. They are unable to verify it (duh) and when I remove & add my current SIM card nothing happens (ie. it doesn't ask me if I want to change my number) and I have no option to "force" a verification or association with my actual SIM card & number here back at home.


I have signed out and in of my AppleID on the phone, I have ensured the number I use at home is saved to my AppleID (where it even says that the number is verified and should be available to FaceTime and iMessage) but no luck. I have also tried every possible combination of enabling and disabling the FaceTime and iMessage apps on my phone, doing this before and after and while I am not signed into my AppleID on the phone.


This is an issue because some of my contacts don't have (& shouldn't have) the email address linked to my AppleID and thus can't contact me via the Apple ecosystem.


Help please! Digital hugs for payment.


Thank you,

Marcus

iPhone 7 Plus, iOS 13

Posted on Feb 10, 2020 3:23 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 10, 2020 8:19 AM

You can try deregistering on line.


Deregister iMessage on your iPhone or online - Apple Podpora


If necessary, contact Apple ID Support.


Apple ID - Official Apple Support. https://support.apple.com/apple-id


Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169


Get Support https://getsupport.apple.com/. Work through the screens to get a chat option.


https://twitter.com/AppleSupport


Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.


Similar questions

4 replies
Question marked as Top-ranking reply

Feb 10, 2020 8:19 AM in response to marcus1991

You can try deregistering on line.


Deregister iMessage on your iPhone or online - Apple Podpora


If necessary, contact Apple ID Support.


Apple ID - Official Apple Support. https://support.apple.com/apple-id


Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169


Get Support https://getsupport.apple.com/. Work through the screens to get a chat option.


https://twitter.com/AppleSupport


Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.


Feb 10, 2020 9:05 PM in response to Eric Root

Hi Eric,


Thanks for the help. Thankfully the Finnish SIM card works in my home country, so I was able to deactivate iMessage via the iPhone settings. I first tried the SMS-based deactivation which didn't seem to work (the Finnish number was still appearing in the iMessage & FaceTime app.


The activation is pending using my home number (which is good) and I will update this post when it activates.


Thank you!

FaceTime & iMessage mobile number not updating

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