Hi,
recently i try to change my login Password but during the process i was introducing the new PassWord and by mistake I press enter. I have try all the possible commands like Command+R or C+S, but non of those option works to reset.
When i Press those Option to reset in the ends como a black screen with space for putting password and the symbol of a padlock.
What can i do to get my Computer back?
Thank you!
flavio243 wrote:
When i Press those Option to reset in the ends como a black screen with space for putting password and the symbol of a padlock.
It sounds like you have an EFI Firmware Password enabled. If you don't know this password (possibly different from your user account password), then you will need to take the computer to an Apple Store or an Apple Authorized Service Provider along with valid proof of purchase so that Apple can remove the firmware lock on the computer. See this Apple article for details and to confirm it is the screen you are seeing.
flavio243 wrote:
When i Press those Option to reset in the ends como a black screen with space for putting password and the symbol of a padlock.
It sounds like you have an EFI Firmware Password enabled. If you don't know this password (possibly different from your user account password), then you will need to take the computer to an Apple Store or an Apple Authorized Service Provider along with valid proof of purchase so that Apple can remove the firmware lock on the computer. See this Apple article for details and to confirm it is the screen you are seeing.
I forgot my password and I cant start my MacbookPro!
