Can download particular application on Macbook but not Imac

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Level 1

4 points

Can download particular application on Macbook but not Imac

I am trying to download an application on to my home computers, It is software that my company has created and is not Apple Authorised program at the moment, that is pending.

On my 2015 Macbook Mojave it is no issue, downloads Application and .zip, I can create an exception and voila, it downloads.

On my 2012 iMac Catalina, it downloads just the straight up App, no .zip appears anywhere and when I click on the App it just gives me ' Application (name of software) Can not be opened'

Any ideas?

Posted on Feb 11, 2020 7:37 AM

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Answer 1

Top-ranking reply

mulberry58

Level 6

10,237 points

Feb 11, 2020 7:43 AM in response to Sarahjaybee

Go to SystemPreferences, Security and Privacy and unlock the padlock. See if you get the opportunity to give permission to install. If not, right-click on the app in application folder an left-click on Open

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Answer 2

rkaufmann87

Level 10

144,856 points

Feb 11, 2020 9:33 AM in response to Sarahjaybee

Okay, please do the following:

Please navigate to the Mac App Store and download the free version of EtreCheck OR please click www.EtreCheck.com where you will find the app. Once you downloaded the free app and created the report please post it as your reply to this message. In order to post it, please use the following link for more detailed instructions on how to correctly include the results:

https://discussions.apple.com/docs/DOC-250000211

We can then look for obvious issues that may be causing your problem.

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Answer 3

rkaufmann87

Level 10

144,856 points

Feb 11, 2020 8:45 AM in response to Sarahjaybee

Is the app a 64 bit application, if it is not then it will not run on Catalina as only 64 bit apps will run on Catalina. Sorry, there are no work-arounds. I would recommend checking with your firms IT department.

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Answer 4

Sarahjaybee Author

Level 1

4 points

Feb 11, 2020 9:25 AM in response to Sarahjaybee

It does run on Catalina, we have multiple people using the very same on all different versions until it comes to my 2012 iMac

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Answer 5

Sarahjaybee Author

Level 1

4 points

Feb 11, 2020 9:27 AM in response to mulberry58

No, i can not do it, it is as if it has downloaded an empty App. I can not make an exception. It is only on this model and absolutely fine on others. I wonder if the age would be relevant

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Can download particular application on Macbook but not Imac

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