Apple support

How can I remove an Apple Support spoof that frequently appears in Safari? Im unable to find its file in my OS. Its merely annoying now but Im afraid of the future.

Posted on Feb 11, 2020 7:25 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 11, 2020 9:29 AM

Popups




1. Click  menu in the menu bar, hold the  shift key on the keyboard down and choose “Force Quit Safari” from the dropdown.

    Safari will quit.

    Launch Safari holding the shift key down.


2. If you might have installed adware or other unwanted software on your Mac

     https://support.apple.com/en-us/HT203987


3. Check for adware.


     Use  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.

11 replies
Question marked as Top-ranking reply

Feb 11, 2020 9:29 AM in response to SG1776

Popups




1. Click  menu in the menu bar, hold the  shift key on the keyboard down and choose “Force Quit Safari” from the dropdown.

    Safari will quit.

    Launch Safari holding the shift key down.


2. If you might have installed adware or other unwanted software on your Mac

     https://support.apple.com/en-us/HT203987


3. Check for adware.


     Use  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.

Feb 12, 2020 5:29 AM in response to SG1776

      Download EtreCheck: https://etrecheck.com/  and post the report here.

      Click, “Free Download” button and then  “Click to download” button,

      open Downloads folder, click on it to open, and then select ”Open”.

      “Choose a problem” from the popup menu box, and then “Start EtreCheck” in the dialog.

Click the "Report" button in the sidebar and read it.

If you want to post the report here:

      Click “Share Report” button in the toolbar and select “Copy report”.

      Click the “Page” button in the toolbar at the bottom of this page and paste it when you reply.


      Note: This is a diagnostic test. 

Feb 11, 2020 3:55 PM in response to dominic23

I have a vague memory that Malwarebytes for Mac (or another spoof?) was in the original spoof from Adobe telling me that I needed a Flash Player update. After I installed it ,it seemed phony and then the Apple spoofs started. What do you know about Malwarebytes for Mac? Can you tell me the name and location of the destructive file? I could manually trash it.

Feb 11, 2020 6:34 PM in response to SG1776

Malwarebytes was written by Thomas R, a long time poster. It is one of two programs routinely recommended by long time posters. I have run the program on my computer multiple times to test it and have found no problems using it. The program will search for malware/adware. It may be necessary to run more than one scan. After running the scans, restart the computer.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple support

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.