Iphone

Hi! I have a question


in my setting account, there is a message popping up saying update payment details.

then it says there was a problem with your iCloud storage payment


what does this mean?

iPhone XS Max, iOS 13

Posted on Feb 11, 2020 4:05 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 11, 2020 4:17 PM

For payment details, log into your account in the App Store/iTunes and you should be able to change it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page.


Apple ID payment information - change. https://support.apple.com/en-us/HT201266


For the payment problem, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.


iTunes Store - Contact Us - Official Apple Support. https://support.apple.com/en-euro/itunes-contact


iTunes Support – world wide https://support.apple.com/choose-country-region/itunes


1 reply
Question marked as Top-ranking reply

Feb 11, 2020 4:17 PM in response to SydneyK_20

For payment details, log into your account in the App Store/iTunes and you should be able to change it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page.


Apple ID payment information - change. https://support.apple.com/en-us/HT201266


For the payment problem, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.


iTunes Store - Contact Us - Official Apple Support. https://support.apple.com/en-euro/itunes-contact


iTunes Support – world wide https://support.apple.com/choose-country-region/itunes


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Iphone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.