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Back of the phone cracked without any drop

I was very very excited for having iphone for me for the first time. I bought iphone pro max on Friday and put the back cover case on . I keep it always in my side bag. Today i put off cover case to show my friend new green color, notice a crack on the back . I did not drop the phone that's why it is very painful for me. Apple needs to clear this issue because i have read same difficulty some people facing. I am really disappointed.

Posted on Feb 12, 2020 5:45 PM

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Posted on Feb 12, 2020 6:20 PM

It does look like either a stress crack or it struck something hard. But only Apple employees can make a final determination, click on the Contact Support link at the top right of this page to start the process to have it looked at.

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Back of the phone cracked without any drop

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