You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Back of the phone cracked without any drop

I was very very excited for having iphone for me for the first time. I bought iphone pro max on Friday and put the back cover case on . I keep it always in my side bag. Today i put off cover case to show my friend new green color, notice a crack on the back . I did not drop the phone that's why it is very painful for me. Apple needs to clear this issue because i have read same difficulty some people facing. I am really disappointed.

Posted on Feb 12, 2020 5:45 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 12, 2020 6:20 PM

It does look like either a stress crack or it struck something hard. But only Apple employees can make a final determination, click on the Contact Support link at the top right of this page to start the process to have it looked at.

2 replies

Back of the phone cracked without any drop

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.