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Passcode required to enable Face ID almost everytime I try to unlock my phone.

my iPhone XR is running IOS 13.3.1. It asks for my passcode constantly ( this has been happening for at least three weeks) . It would be great if it would just unlock with Face ID, as it’s supposed to. I just updated to 13.3.1. last evening and still no change. Please help.

iPhone XR, iOS 13

Posted on Feb 12, 2020 9:22 PM

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Question marked as Top-ranking reply

Posted on Feb 15, 2020 1:52 PM

Hello crickett48 and welcome to Apple Support Communities.


I see you are having some difficulties getting Face ID to unlock your device consistently.


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Pay special attention to the sections on setting up and alternate appearance and on resetting Face ID (sections 6 and 7).


If the tips there do not resolve the issue, you'll find a link at the end of the article that will allow you to contact Apple Support for further help.

Cheers.

3 replies
Question marked as Top-ranking reply

Feb 15, 2020 1:52 PM in response to crickett48

Hello crickett48 and welcome to Apple Support Communities.


I see you are having some difficulties getting Face ID to unlock your device consistently.


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Pay special attention to the sections on setting up and alternate appearance and on resetting Face ID (sections 6 and 7).


If the tips there do not resolve the issue, you'll find a link at the end of the article that will allow you to contact Apple Support for further help.

Cheers.

Passcode required to enable Face ID almost everytime I try to unlock my phone.

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