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my iPhone XR is running IOS 13.3.1. It asks for my passcode constantly ( this has been happening for at least three weeks) . It would be great if it would just unlock with Face ID, as it’s supposed to. I just updated to 13.3.1. last evening and still no change. Please help.
iPhone XR, iOS 13
Hello crickett48 and welcome to Apple Support Communities.
I see you are having some difficulties getting Face ID to unlock your device consistently.
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Pay special attention to the sections on setting up and alternate appearance and on resetting Face ID (sections 6 and 7).
If the tips there do not resolve the issue, you'll find a link at the end of the article that will allow you to contact Apple Support for further help.
Cheers.
Hello crickett48 and welcome to Apple Support Communities.
I see you are having some difficulties getting Face ID to unlock your device consistently.
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Pay special attention to the sections on setting up and alternate appearance and on resetting Face ID (sections 6 and 7).
If the tips there do not resolve the issue, you'll find a link at the end of the article that will allow you to contact Apple Support for further help.
Cheers.
Resetting Face ID worked! Thank you!
Hi crickett48.
Glad to hear that sorted things for you. Have a brilliant rest of your day.
Cheers.
Passcode required to enable Face ID almost everytime I try to unlock my phone.
