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I cannot change my Apple Id

It’s grey, so I cannot change it, or open the Apple ID settings on my iPhone.

iPhone SE, iOS 13

Posted on Feb 14, 2020 6:27 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 14, 2020 6:49 AM

Have you checked Settings/Screen Time for any restrictions?


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch https://support.apple.com/en-us/HT201559


Try a forced restart.


Reset Device. https://support.apple.com/en-us/HT201412


If necessary


Hard reset. https://www.wikihow.com/Hard-Reset-an-iPhone


If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


If there aren't any Screen Time restrictions, do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting. https://support.apple.com/en-us/HT201252


Backup - Restore your device from an iCloud or iTunes backup. https://support.apple.com/en-us/HT204184



3 replies
Question marked as Top-ranking reply

Feb 14, 2020 6:49 AM in response to Voloshin_Nikolay

Have you checked Settings/Screen Time for any restrictions?


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch https://support.apple.com/en-us/HT201559


Try a forced restart.


Reset Device. https://support.apple.com/en-us/HT201412


If necessary


Hard reset. https://www.wikihow.com/Hard-Reset-an-iPhone


If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


If there aren't any Screen Time restrictions, do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting. https://support.apple.com/en-us/HT201252


Backup - Restore your device from an iCloud or iTunes backup. https://support.apple.com/en-us/HT204184



I cannot change my Apple Id

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