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Subscription based app no longer available in my country's App Store

On September 12th I purchased a one year subscription to an app, that is no longer available in the App Store (Canada). I've tried to contact the company in question, but they don't have any contact information on their website, so I can't ask for a refund directly from them.


I also can't see a way to obtain a refund via iTunes, but instead only an option to cancel renewal in the fall.


How can I contact someone at apple about this subscription that I paid for but can't access because the app is no longer available?


Thank you!

Posted on Feb 14, 2020 8:58 AM

Reply
5 replies

Feb 14, 2020 11:57 AM in response to scandyscandy

You have the app on your device, correct? Are you stating that the app no longer functions just because the app is no longer available in the App Store?


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iTunes Support form -

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World-wide Apple Support -

https://support.apple.com/en-us/HT204169


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Apple Support by Twitter -

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iTunes Support form -

https://support.apple.com/en-euro/itunes-contact


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Feb 17, 2020 6:10 PM in response to scandyscandy

Got a response from Apple, however not helpful at all as the developer isn't responding to emails, and I can't use the "app support" option as the app won't show up (because, it's not available in my country):


-----


Thanks for contacting us.


I understand that you can’t download your purchased copy of "XXXXXXXXXXXXXXXXX" because it is no longer available on the Canadian App Store and you want a refund. I’ll do everything that I can to get your issue resolved.


After carefully reviewing your case, I’ve determined that your purchase doesn't meet the conditions for a refund. If you’d like to learn more about our refund policy, see this page:


http://www.apple.com/legal/internet-services/itunes/ww


For more information on managing your subscriptions, including how to cancel subscriptions, see this article:


http://support.apple.com/HT202039


Note: Deleting the subscription app won't stop a subscription. If you change or cancel an existing subscription you may not be able to resubscribe to the same subscription at the same price you previously paid. Your subscription will end at the next renewal date if you cancel it.


To learn more about subscriptions and purchases, see this page:


https://support.apple.com/billing


While, if you continue to have issues with content in this app, please contact the app’s developer directly, they may have more specific troubleshooting steps for their app. To learn how to contact the app's developer, see this page:


https://support.apple.com/HT207959


Note: Although we mentioned third-party products in this email, Apple doesn’t recommend or endorse these products.


I’m truly sorry that we’re unable to grant your request, and I really want to help you in any way that I can. So if you have other concerns, I’d love to give it my best. But regarding this refund request, I’m afraid Apple’s decision could not be reversed.


Hopefully, it will be a different story next time you make business with us.


In light of the current circumstances I do hope you have a good day.


Thanks,


Hithesh

Apple

Feb 18, 2020 5:59 PM in response to scandyscandy

Looks like there isn't an option... what a joke!


---------------


Thanks for writing back to us.


This app may have been removed by Apple or the developer for many reasons. You can contact the developer directly via email or their website to ask why they’re no longer offering this app.


Our escalation team investigated your case but determined your purchase doesn't meet the conditions for a refund. If you’d like to learn more about our refund policy, see this page:


http://www.apple.com/legal/internet-services/itunes/ww



We recognize that no one is better qualified to provide feedback about our products and services than the people who use them. We take customer feedback seriously. To submit your feedback, see this page:


http://www.apple.com/feedback/itunesapp.html


If you have more questions about this issue, please reply to this email to let me know. I’m happy to help.


Thanks,


Hithesh

Apple

Subscription based app no longer available in my country's App Store

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