The problem with the subscription

Question

The problem with the subscription

Hello! I

I have a problem, I ask you to help me. My little goddaughter was playing with my

phone and accidentally downloaded the app. Because I have a lot of apps on my

phone.I didn't notice that this app was installed. I did not give my consent to

purchase the app. And today they took money from me for this app. Please!

Please return the money to me, because I will not use the app. I have a lot of

other apps that are necessary for me, that are necessary for me.I hope for

understanding and waiting for an answer.

I can't call the support service because I'm in Belarus

And I can't solve the problem any other way!

Please contact me.

iPhone 7 Plus, iOS 13

Posted on Jan 8, 2020 3:10 AM

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Answer 1

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King_Penguin

Level 10

334,156 points

Jan 8, 2020 3:16 AM in response to ольгаfrommogilev

These are user forums, we are fellow users, we can't refund anything.

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com

Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on ‘Get support’)

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The problem with the subscription

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