Apple Email Mailboxes Gone

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Level 1

21 points

Apple Email Mailboxes Gone

My MacBook Pro is getting old (17" mid-2009, El Capitan 10.11.6), My outgoing email stopped working. After a number attempts to fix, including restoration from TimeMachine backup, all my existing mailboxes are gone. (Mailboxes created by me to sort by subject.) My email on iPhone and iPad are fine. My email on iCloud is fine and complete with all mailboxes.

I'm thinking about doing another TimeMachine restoration from an earlier backup, but I thought I would reach out to the community before taking that step. Any ideas on how to restore all my mailboxes?

Posted on Feb 15, 2020 3:25 AM

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Answer 1

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sapper

Level 4

1,736 points

Feb 15, 2020 4:03 AM in response to richardchic

Firstly, this should help you recover your Mailboxes: https://support.apple.com/en-gb/guide/mail/mail15172/mac

Secondly, given the age of your MBP, this will tell you that you that it isn't compatible with Catalina: https://support.apple.com/en-us/HT210222

This listing will tell you which OS your MacBook Pro is capable of updating to. It's quite extensive, so you will need to scroll down some ways: https://everymac.com/systems/by_capability/maximum-macos-supported.html

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Answer 2

richardchic Author

Level 1

21 points

Feb 17, 2020 4:19 AM in response to sapper

Great information Sapper. Thanks very much. I’m going to go through all of it and let you know how it goes. Also...I decided over the weekend to upgrade to a new 16” MacBook Pro. Should have it mid-March.

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Answer 3

sapper

Level 4

1,736 points

Feb 17, 2020 8:33 AM in response to richardchic

Good news all round. Enjoy your soon-to-be new MBP, and you are very welcome. Looking forward to the feedback.

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Apple Email Mailboxes Gone

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