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User profile for user: Breezy_143
Breezy_143 Author
User level: Level 1
4 points

Signing out of device after updating Apple ID E-mail address?

Hi guys,


I want to sell an ipad I no longer use, the only problem is the apple ID I have been using on this device is (ex) Natalie5@gmail.com. I updated the Apple ID e-mail address a few months back to NatalieSmith@gmail.com, however the ipad was still signed in using the Natalie5@gmail address so now I cant sign out of my icloud because it is requiring that I enter my password ie. sign out of Natalie5@gmail when Natalie5@gmail is no longer an existing Apple ID. When i put in the correct password for the updated NatalieSmith ID (which is essentially the same icloud account) it gives me an error.


How do I sign out of the Natalie5@gmail account so I can sell the ipad??? I've also tried unlinking the device from the account but it still wants me to officially sign put using a password.

Help!


iPad mini 2 Wi-Fi

Posted on Feb 15, 2020 5:37 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,045 points

Posted on Feb 15, 2020 9:35 AM

If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation and Apple Support Options - Apple. https://www.apple.com/retail/geniusbar/


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID - Official Apple Support. https://support.apple.com/apple-id


Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169


Get Support https://getsupport.apple.com/. Work through the screens to get a chat option.


https://twitter.com/AppleSupport


Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.


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User profile for user: Eric Root
Eric Root
User level: Level 10
684,045 points

Feb 15, 2020 9:35 AM in response to Breezy_143

If necessary, if you are the original owner, take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store.


Genius Bar Reservation and Apple Support Options - Apple. https://www.apple.com/retail/geniusbar/


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID - Official Apple Support. https://support.apple.com/apple-id


Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169


Get Support https://getsupport.apple.com/. Work through the screens to get a chat option.


https://twitter.com/AppleSupport


Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.


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Signing out of device after updating Apple ID E-mail address?

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