I'm not able to enter their serial number in Apple Business Manager

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Level 1

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I'm not able to enter their serial number in Apple Business Manager

Hi,

I have a couple of iPhone 8's which have not been bought directly from Apple, and I'm not able to enter their serial number in Apple Business Manager.

All I need is a very low-level management solution - these phones are for employees and will largely be able to do whatever they want. I do, however want to remove the ability the factory reset the device, and I need a solution that if a device is returned to me with a passcode I can easily remove it and re-provision the device for another user.

What's the best way I can achieve this? I have tried JAMF and Apple Business Manager but not getting very far. I also have a MacBook Air which I've set Apple Configurator 2 up on but that isn't proving to provide the solution I need. Unless of course I do have all I need and I'm getting myself tangled up in the multiple Apple ID's, usernames and passwords I've had to create!

Thanks in advance :)

[Re-Titled by Moderator]

iPhone 8

Posted on Feb 15, 2020 7:19 AM

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Answer 1

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celliott147

Level 6

12,254 points

Feb 18, 2020 12:14 PM in response to gmcoachwork

Check out this article on how to supervise and add devices to Apple Business Manager after the fact: https://support.apple.com/guide/apple-configurator-2/prepare-devices-manually-cad99bc2a859/mac

You will want to look into a Mobile Device Management (MDM) platform like Jamf Now, Fleetsmith, or Mosyle. For small fleets, these are great options. Jamf Now is free for the first 3 devices, and Fleetsmith is free for the first 10 devices. Mosyle is $1/device/month.

These platforms combined with Apple Business Manager give you the ability to remove passcodes, remove Activation Lock, and disable options such as remote wipe.

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