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When I go on-line, the cursor disappears for about 10 minutes. It eventually becomes visible. How can I correct this?

MacBook Air 13", macOS 10.14

Posted on Feb 15, 2020 9:39 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 15, 2020 10:06 AM

Hello, Platform.


Try booting into Safe Mode… 

Use safe mode to isolate issues - Apple Support


Safe mode:

  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents startup items and login items from opening automatically
  • Disables user-installed fonts 
  • Deletes font caches, kernel cache, and other system cache files


Restarting in Safe mode can often eliminate a problem or help identify the cause.


You can verify that you have started in Safe mode by clicking Apple menu  > About This Mac > System Report. Then find >Software< in the left column and look at >Boot Mode: Safe vs Normal< in the right pane.


Note– starting up in Safe mode could take 10 minutes or more. Be patient.


If the problem goes away while in Safe mode, then restart your Macintosh and re-evaluate the issue.

2 replies
Question marked as Top-ranking reply

Feb 15, 2020 10:06 AM in response to Platform

Hello, Platform.


Try booting into Safe Mode… 

Use safe mode to isolate issues - Apple Support


Safe mode:

  • Verifies your startup disk and attempts to repair directory issues, if needed
  • Loads only required kernel extensions
  • Prevents startup items and login items from opening automatically
  • Disables user-installed fonts 
  • Deletes font caches, kernel cache, and other system cache files


Restarting in Safe mode can often eliminate a problem or help identify the cause.


You can verify that you have started in Safe mode by clicking Apple menu  > About This Mac > System Report. Then find >Software< in the left column and look at >Boot Mode: Safe vs Normal< in the right pane.


Note– starting up in Safe mode could take 10 minutes or more. Be patient.


If the problem goes away while in Safe mode, then restart your Macintosh and re-evaluate the issue.

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