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User profile for user: Carroabra
Carroabra Author
User level: Level 1
4 points

Payment

Hello! A payment has been done from my credic card saying I bought an app called VIP Smule magic. I have NOT bought that app. What should I do?

iPhone 5, iOS 10

Posted on Feb 15, 2020 11:22 AM

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User profile for user: FoxFifth
FoxFifth
User level: Level 10
471,801 points

Posted on Feb 15, 2020 12:49 PM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

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User profile for user: FoxFifth
FoxFifth
User level: Level 10
471,801 points

Feb 15, 2020 12:49 PM in response to Carroabra

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

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