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My Mac won’t work on my internet

My Mac is connected to my Wi-fi fine, but when I go to load something it never actually loads. But when I connect my phones hotspot safari and everything else works perfectly. My Wi-fi is also working fine on my phone and other devices. How can I fix this? Any help would be appreciated :)

MacBook Air 13", macOS 10.15

Posted on Feb 16, 2020 2:13 AM

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3 replies

Feb 16, 2020 4:33 AM in response to sam_may9

Go step by step and test.



1. Power off the router. Unplug it from the wall. Wait a while.

    Plug it back in. Power the router on. Wait until all lights are lit properly. It will take a while.

    Restart the computer.


    Start up in Safe Mode. This will remove some system caches and perform a minor level Disk Repair.

    Launch Safari  to test.

    Once in Safe Mode, click the “Restart” button at the bottom.

    https://support.apple.com/en-us/HT201262


 2. If Safari doesn't load a page or webpage items are missing


     1. If you can’t open a website

         https://support.apple.com/guide/safari/if-you-cant-open-a-website-ibrw1071/mac

     2. Update Safari.  https://support.apple.com/en-us/HT201541


3. Deselect Proxies, if selected.

    System Preference > Network > Advanced  > Proxies Tab

    Unlock the lock if you have to.

    Under "Select Protocol", uncheck any box if checkmarked.

    Click "OK”, then  "Apply”.

My Mac won’t work on my internet

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