You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My Mac won’t work on my internet

My Mac is connected to my Wi-fi fine, but when I go to load something it never actually loads. But when I connect my phones hotspot safari and everything else works perfectly. My Wi-fi is also working fine on my phone and other devices. How can I fix this? Any help would be appreciated :)

MacBook Air 13", macOS 10.15

Posted on Feb 16, 2020 2:13 AM

Reply
3 replies

Feb 16, 2020 4:33 AM in response to sam_may9

Go step by step and test.



1. Power off the router. Unplug it from the wall. Wait a while.

    Plug it back in. Power the router on. Wait until all lights are lit properly. It will take a while.

    Restart the computer.


    Start up in Safe Mode. This will remove some system caches and perform a minor level Disk Repair.

    Launch Safari  to test.

    Once in Safe Mode, click the “Restart” button at the bottom.

    https://support.apple.com/en-us/HT201262


 2. If Safari doesn't load a page or webpage items are missing


     1. If you can’t open a website

         https://support.apple.com/guide/safari/if-you-cant-open-a-website-ibrw1071/mac

     2. Update Safari.  https://support.apple.com/en-us/HT201541


3. Deselect Proxies, if selected.

    System Preference > Network > Advanced  > Proxies Tab

    Unlock the lock if you have to.

    Under "Select Protocol", uncheck any box if checkmarked.

    Click "OK”, then  "Apply”.

My Mac won’t work on my internet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.