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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Hi!
I got the email about my order and bill from App Support (I did not buy anything). If I checked my apple id and payment there was my card still failed and I checked my bank accounts and apple did not have taken any money. I would like to know is the purchase real (hopefully not cause I am not using any apple devices after MacBook, but i don't need to pay anything from appstore) or it is just fake spam.
Best wishes,
Kristiina
It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.
If you provided your Apple ID and password at the bogus site, change your password immediately.
https://support.apple.com/en-us/HT201355
The links below have information to help identify fraudulent emails.
Identifying legitimate emails from the iTunes Store
It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message, as an attachment to Apple.
If you provided your Apple ID and password at the bogus site, change your password immediately.
https://support.apple.com/en-us/HT201355
The links below have information to help identify fraudulent emails.
Identifying legitimate emails from the iTunes Store
If the e-mail did not address you with your Full Name, it's 100% scam. It's from criminals.
FYI, Apple got your details on file and will always address you with your full name not
Dear Customer, Dear Client, Dear your-email-address, Dear Apple User, ... or something similar.
Furthermore, Apple do not use PDF attachment.
Spam or real purchase
