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I got an email saying I purchased something on a phone I do not own. Sent from email I cannot respond to. I need help before it charges my card how do I contact someone and make sure I am not charged

iPhone XR

Posted on Sep 23, 2020 3:52 PM

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Question marked as Top-ranking reply

Posted on Sep 23, 2020 4:10 PM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support



1 reply
Question marked as Top-ranking reply

Sep 23, 2020 4:10 PM in response to Lorinkyla

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support



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