I have an iphone XR Max, i updated the phone to ios13.1.2 via itunes and it was a success, but the phone doesn't want to activate. The error is : unable to activate an update is required to activate your iphone. The phone doesn't say anything about the simcard, it shows nothing about the sim card and its like it is searching for simcard for forever whether the sim is inserted or not.
Start here: If you can't activate your iPhone - Apple Support
What’s the history of this iPhone? One you’ve purchased new from Apple or an authorized reseller, or is this a used-equipment purchase and new-to-you?
Start here: If you can't activate your iPhone - Apple Support
What’s the history of this iPhone? One you’ve purchased new from Apple or an authorized reseller, or is this a used-equipment purchase and new-to-you?
Your previous posting of this image arrived as I was composing the reply, and I’ve re-edited it and re-posted it.
Here’s the re-re-posting:
Start here: If you can't activate your iPhone - Apple Support
What’s the history of this iPhone? One you’ve purchased new from Apple or an authorized reseller, or is this a used-equipment purchase and new-to-you?
Go to setting>Cellular>Nework selection>make it manually , if u will see your sim services name u choose it
Also if ur sim isnt working
go to sim application > and choose any item u will see which confecting your sim to supporter service
Thank you mr Hoffman for correcting me. No my iphone does not have an update pending because i have just updated it using the latest itunes on my laptop, and no the update is not stuck. Update was completed successfully, the problem starts when i get to the activation part.
There is no other error message that appears except the message that says unable to activate and the the mobile network not working, it just keeps on searching for network (carrier) whether i have a sim card in or not. It will show nothing about the sim card as you can see on the picture. No, the phone is not activation locked and i puchased it from an authorized reseller
iOS 13.1.2? Not the current 13.3.1? Does your iPhone have an update pending, or might it have a stuck update?
Thank you saeid293, but i cannot go to my phone's menu or settings because since from the restore and update i did on itunes, i cannot activate my phone.
Take your iPhone back to this "authorized reseller," and tell them what's going on. If they cannot take care of it, get refund.
Thank you
Activation and Sim card problem
