Activation date

Question

Activation date

Good afternoon! Bought 12.02.2020 in the store iPhone 11 Pro, before buying checking on the official apple website by imei, it was written: activate the device. After the purchase, activating the phone 12.02.2020, again checked the phone for warranty and saw that the warranty expires on 20.09.2020. Please tell me how this could happen. Photo of the purchase receipt, as well as screenshots from the site attached.

[Image Edited by Moderator to Remove Personal Information]

iPhone 11 Pro, iOS 13

Posted on Feb 17, 2020 1:59 AM

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Answer 1

ChrisJ4203

Level 10

236,297 points

Feb 17, 2020 8:28 AM in response to Anastasia_1906

I'm guessing that you purchased the device from someone that is not an Authorized Apple Reseller. In that case, they have to purchase the device from someone who is, and their sale is what is considered a gray area sale. The warranty on the device starts when the device is sold by Apple or an Authorized reseller, which would have been 21.09.2019.

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Answer 2

Feb 17, 2020 8:52 AM in response to Anastasia_1906

Then they are clearly not an Apple Authorized Reseller, which means your warranty began on the day the phone was originally sold from Apple Inventory. The date you opened the phone and activated it is irrelevant in a situation such as this and your warranty is valid until 21.09.2019

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