Safari passwords lost during latest Mac upgrade

Hi, I'm spitting feathers as yet another Mac upgrade has caused me issues. This time I can't find any way round the issue or anything on a Forum.

The issue? The software update initially caused the MacBook Pro to refuse to start up. After many power on/off attempts, it finally kicked in but said I'd locked myself out and needed to reset my password. There was no other option. New Login password created, which caused yet another round of failing to start, followed by several power on/off and a repeat of the "you've locked yourself out" message, so new password entered again.

Eventually, I get in and everything seems fine until I open up a new window (banking) and the User Id and passwords are blank! I tried other sites that require Id's and passwords and got the same issue. So, all my saved Safari ID's and passwords have been deleted. the only one left is the Hotmail one that I had to enter when reseting my email (both Hotmail and Google required the passwords reentering).

Trash is empty, so I can't restore anything from there and the Keychain folder looks like this.

39CE57D4-BCB0-526D-903D-46CE0347FACA

login_renamed_1.keychain-db

login_renamed_2.keychain-db

login.keychain-db

metadata.keychain-db

metadata.keychain-db.2AE7EE4D-A309-4EC8-BC5A-F823C40B3474

metadata.keychain-db.CF12EBA1-7112-4F88-9142-D861F5E3F514


Renamed 1 is from June 2018

renamed 2 is from 17th Feb @ 10:49 (last time things worked)

login.keychain is today's timestamp


I'm at least 4hrs from the nearest Mac Store and to be honest, previous experiences suggest it would be a wasted journey anyway.



MacBook Pro 15", macOS 10.13

Posted on Feb 17, 2020 11:44 AM

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2 replies

Feb 19, 2020 3:56 PM in response to reuben230

Hello reuben230,



Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are having an issue with saved passwords in Safari on your Mac appear to be missing. If you use iCloud Keychain and these passwords are on a different device, please disable and re-enable iCloud Keychain on your Mac to sync these passwords and here is more info that maybe helpful:



Get help with iCloud Keychain



If you don't use iCloud Keychain and you have a Time Machine backup from before updating, please see if you can recover these passwords from the Time Machine backup and here is how to do this:



Use Time Machine to restore deleted files or older files



Cheers!

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Safari passwords lost during latest Mac upgrade

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