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cannk Author

Level 1

8 points

cannot download photos from iphone XS to PC

I'm trying to download photos from my iphone XS to my HP PC (windows 10) and its not working. My PC recognizes my phone and will find the pictures but when I hit download it will download a few then an error comes up. I've tried reinstalling itunes, reinstalling windowns photo app, resetting my phones security settings, tried other computers (another HP and a Toshiba), and nothing has worked. I've tried using icloud but it doesn't download the original file size. When I select "unmodified original" I can't view half my pictures because they are in the wrong file formal. How can I get the original sized photos on my PC in a way that I can view them?

iPhone XS, iOS 13

Posted on Feb 17, 2020 1:05 PM

Top-ranking reply

Lawrence Finch

Level 10

212,210 points

Posted on Feb 17, 2020 1:18 PM

See this Apple support article—>Transfer photos and videos from your iPhone, iPad, or iPod touch - Apple Support

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cannot download photos from iphone XS to PC

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